The customer has the right within a period not exceeding 30 days, without paying compensation or penalty and without stating a reason, to return the received items to the address  Sofia, 33 James Boucher Str., YOKKO 33 EOOD refunds all amounts received by the consumer, except for delivery costs.
The costs of returning the goods are at the expense of the customer
Return is allowed under the following conditions: 
• the request for return of the goods is submitted in writing to the e-mail address indicated by YOKKO 33 EOOD, within a period not longer than 30 days from the date of receipt of the order. The application must contain a personal bank account of the customer, to which the amount paid by the customer for the goods must be refunded; 
• the goods are in good commercial condition, original packaging, with original labels, accompanied by the original documents issued by YOKKO 33 EOOD - invoice, receipt.
• according to the provisions of the CPA, YOKKO 33 EOOD refunds the amount paid to the customer within 14 days from the date on which the customer has exercised his right to return the goods.
YOKKO 33 EOOD reserves the right not to refund the amount paid by the customer in case of violation of one or more conditions for return of goods.

Refund of amounts paid by cash on delivery.
When returning amounts paid by cash on delivery, it is necessary to have an identity between the person ordering the goods and the person returning the goods, regardless of who received it. It is the ordering and returning person who will receive back the money he paid by cash on delivery. If the client is a child, the money is returned to the account of the child or his legal representative - mother, father or guardian. For this purpose it is necessary to present a Birth Certificate or a Decision on the appointment of a guardian.